Privacy Policy and cookies




TAX ID No.: 605921186

Registered office: Kathmandu Metropolitan City, Ward-7, Chabiel, 44600, Nepal

Registry data: Registered with office of the Company Registrar, Register no-171443/074/075





By reading this Privacy Policy, the user is hereby informed on how SBH collects, processes and protects personal data furnished through the website (hereinafter, the “website”), as well as through their connection and browsing of the Website (hereinafter, “browsing”) and those other data that may be provided in the future to SBH through the Accommodation Agreement or any other enabled means.


The User must carefully read this Privacy Policy, which has been written clearly and simply, to facilitate its understanding, and to freely and voluntarily determine whether he/she wishes to provide their personal data, or those of third parties, to SBH.




The data requested in the forms accessible from the  Website are, in general, mandatory (unless specified otherwise in the required field) to meet the stated purposes. Accordingly, if they are not provided or are not provided correctly, we will be unable to process the request.




Depending on the User’s requests, the personal data collected will be processed by SBH in accordance with the following purposes:


To manage the bookings made, including payment management (where applicable) and the management of the user’s requests and preferences.

To manage the subscription to the newsletter and subsequent sending of this.

To manage the User’s contact requests with SBH through the channels provided to this end.

To manage the sending of personalised commercial communications of Sabila Boutique Hotel, by electronic and/or conventional means, in cases in which the User expressly consents.

To manage the provision of the contracted accommodation service, as well as additional services.

To manage surveys and/or evaluations regarding the quality of the services provided by SBH and/or the perception of its image as a company.


The User’s data will be kept for the period required to fulfil each purpose or until the User requests their withdrawal from SBH, opposes or revokes their consent.




SBH may process the following categories of data, depending on the request made by the User:


Identification data: name, surname(s)

Contact details: Postal address, mobile telephone number, email address.

User ID codes or passwords

Personal data: date of birth, gender, nationality.

Details of preferences.

Geolocation data.

Card data, required for payment of the booking or to guarantee the same as well as to pay for the stay or the services associated with it.


In the event of registration and/or access through a third-party account, SBH may collect and access certain information of the User’s profile from the corresponding social network, solely for internal administrative purposes and/or for the purposes indicated above.


In the event that the User provides third-party data, he/she declares that they have the third party’s consent and undertakes to provide the interested party -the data holder- with the information contained in this Privacy Policy, duly exonerating SBH from any liability in this regard. However, SBH may carry out the necessary verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with the data protection regulations.




The data processing required in fulfilment of the aforementioned purposes that require the User’s consent cannot be undertaken without said consent.


Likewise, in the event that the User withdraws their consent to any of the processing, this will not affect the legality of the processing carried out previously.


To revoke such consent, the User may contact SBH through the following channels: By means of a letter addressed to SABILA BOUTIQUE HOTEL PVT LTD 138 Uddan Marg Phulbari, Kathmandu 44660, Nepal, or by means of an email sent to, in both cases with the Reference “Data Protection”.


By the same token, in those cases in which it is necessary to process the User’s data for the fulfilment of a legal obligation or for the execution of the existing contractual relationship between SBH and the User, the processing would be legitimized as it is necessary for compliance with said purposes. Elsewhere, the processing undertaken in the performance of surveys and/or evaluations regarding the quality of the services provided by SBH and/or the perception of its image as a company will be carried out on the basis of the legitimate interest of the data controller.




The User’s data may be disclosed to:


Investee companies or companies of the  SBH business group, solely for internal administrative purposes and/or for the purposes indicated above.

Operators of hotels managed by SBH or under a franchise agreement, solely for internal administrative purposes and/or for the purposes indicated above.

Suppliers of SBH or of the hotel operators necessary for the adequate fulfilment of the legal obligations and/or the purposes previously indicated.

Partners and collaborating companies of Sabila Boutique Hotel for the fulfilment of the aforementioned purposes and/or, if so authorised, for sending commercial communications.

Public Administrations, in the cases provided for under Law.


The recipients indicated in this section may be located within or outside the European Economic Area, in the latter case international data transfers must be duly legitimated.




The User:

Guarantees that they are of legal age or legally emancipated, where applicable, fully capable, and that the information furnished to SBH is true, accurate, complete and up-to-date. For these purposes, the User is responsible for the truthfulness of all the data communicated and will keep the information updated, so that said data reflects their actual situation.


Guarantees that he/she has informed third parties on whose behalf he/she has provided data, where applicable, of the aspects contained in this document. Also guarantees that he/she has obtained the third party’s authorisation to provide their data to SBH for the purposes indicated.


Will be responsible for false or inaccurate information provided through the Website and for damages, whether direct or indirect, that this may cause to SBH or third parties.




One of the purposes for which SBH processes the User’s data will be for the sending of commercial communications, through electronic and/or conventional means, with information concerning products, services, promotions, offers, events or relevant news for Users. Whenever any communication of this type is made, it will be sent solely and exclusively to those Users who have authorised its reception and/or who have not previously expressed their refusal to receive them.

To carry out the foregoing task, SBH may analyse the data obtained in order to create user profiles that allow a more detailed definition of the products that may be of interest.


In the event that the User wishes to stop receiving commercial or promotional communications from SBH, he/she may request cancellation of the service by sending an email to the following email address:, as well as indicating their wish not to receive them through the withdrawal option provided in each of the commercial communications sent.




Some of the SBH App functionalities allow geolocation of the device (Tablet, Smartphone, etc.) on which it is installed.

The User may disable this option directly on the device itself; however, disabling this option may prevent the use of some of the App features.




The User may send a letter to SABILA BOUTIQUE HOTEL PVT LTD 138 Uddan Marg Phulbari, Kathmandu 44660, Nepal, or through a email to the address, in both cases with the Reference “Data Protection”, and attaching a photocopy of the current ID document or passport, at any time free of charge, to:


Revocation of consent granted.

To obtain confirmation about whether or not personal data concerning the User is being processed at SBH.

To access their personal details.

To rectify any inaccurate or incomplete data.

To request the deletion of their personal data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.

To obtain from SBH the limitation of data processing when any of the conditions provided in the data protection regulations are met.

To get human intervention, to express your point of view and to challenge the automated decisions adopted by SBH.

To request the portability of your data.


Likewise, the user is informed that at any time he/she may file a complaint regarding the protection of their personal data before the competent Control Authority.




SBH will process the User’s data at all times in an absolute confidential way and maintaining the mandatory duty to secrecy with regard to said data, in accordance with the provisions set out in applicable regulations, and to this end adopting the measures of a technical and organisational nature required to guarantee the security of their data and prevent them from being altered, lost, processed or accessed illegally, depending on the state of the technology, the nature of the stored data and the risks to which they are exposed.




SABILA BOUTIQUE HOTEL PVT LTD. may collect information through cookies or log files on user navigation behaviour on its websites. These devices are exclusively associated with a unique user and the device they navigate the website with. Cookies are files sent by the website and stored on the user’s browser by a web server, in order to maintain the browsing session, storing the user’s IP address (of their computer) and other navigation data. SABILA BOUTIQUE HOTEL PVT LTD. also uses “beacons” or electronic images that allow the website to count the number of visitors and users who have accessed a particular website and to access certain cookies. Because of cookies use, it is possible that the SABILA BOUTIQUE HOTEL PVT LTD. server recognizes the computer browser used by the user in order to make navigation easier and to measure the audience and traffic patterns, monitor progress and number of visits, using the information contained in the cookies separately from any other personal data of the user that may be available.


SABILA BOUTIQUE HOTEL PVT LTD. uses cookies to customize the user navigation through the SABILA BOUTIQUE HOTEL PVT LTD. websites and user visit and session cookies for load balancing, excluded from the scope of Article 22.2 of the LSSI.


SABILA BOUTIQUE HOTEL PVT LTD. uses web analytics cookies to measure and analyze user navigation. Analytical cookies allow the monitoring and analysis of user behaviour. SABILA BOUTIQUE HOTEL PVT LTD. uses the data to make improvements based on the analysis of user behaviour. Web analytics does not provide information on the full name or email or postal address of users. The information obtained is related to the number of users accessing the site , number of page views , frequency and repetition of visits, duration, the browser used, the operator providing the service, the language, the terminal used or the city to which the IP address belongs.



In the following table you can see the cookies used on SABILA BOUTIQUE HOTEL PVT LTD. websites, the information obtained by them and their purpose:


Cookies Information obtained Use
Obligatory User session, registration details, bookings. Registration and management of user sessions, personalised browsing, load balancing.
Analytical Google Analytics Sites visited, frequency, number and frequency of visits, time spent browsing, searches made, links clicked, browser used, operator providing the service, location of IP address. Measure and analyse user navigation, tracking and analysis of user behaviour, creation of anonymous user profiles, make improvements based on the analysis of usage data.


To revoke consent, users may disable cookies by modifying their browser settings. The links listed below provide more information about what cookies are installed, how to allow, block or remove installation from your computer. Depending on which browser you use, the user may follow these links:








Date of last update: 11 July 2018